Servant Leadership and Transformational Leadership : Effectiveness in the Mediating Role of Trust

Abstract

This thesis is an investigation focused on the difference between servant leadership and transformational leadership. The purpose of this paper is to find out what makes leadership effective and why servant leadership is more effective than transformational leadership. One of the characteristics of servant leadership is understanding what leads to higher trust with the employees. Therefore, servant leadership has a stronger relationship with trust than transformational leadership. For the focus of this research, the topics of organizational citizenship behaviors, job satisfaction, organizational commitment, and turnover intention will all be discussed. The practical application of this research will support what is needed for each employee and an organization to be more effective.